How can we help?
Existing customer? Include your workspace name and the affected website, but never email passwords, payment-card details or API secrets.
Product and account support
Email adam@121group.io. We aim to acknowledge business-day requests within one Australian business day. Urgent service-impacting requests should start the subject with “URGENT”.
Sign in and billing
Use your work email to request a secure sign-in link. From the dashboard, account owners can manage the subscription and cancellation. Cancelling during the trial prevents the paid subscription from starting.
Privacy or security
For privacy access, correction or deletion requests, use the subject “Attributable privacy”. To report a suspected security issue, use “Attributable security” and provide non-sensitive steps to reproduce it. Do not include live credentials.
Service issue checklist
- Check the dashboard health cards and last-event time.
- Confirm the affected store, website or destination.
- Note when the issue started and whether it affects all events or one platform.
- Contact us before reconnecting or removing a live integration so we can preserve delivery and deduplication state.